Code of Conduct
All AAAFF attendees and participants are expected to treat each other and themselves with respect. We intend for our programs to be free of harassment, discrimination, sexism, and threatening or disrespectful behavior. We reserve the right to revoke, without notice or refund, access to our events to those who engage in such conduct.
Attendees that experienced any of the above at any point during our event are encouraged to immediately notify an AAAFF representative and can also submit any complaints or concerns to casie.luong@aaafilmfest.org
For emergencies, please dial 9-1-11 for immediate assistance.
Terms & Conditions of all purchases
In-person events will follow the most updated venue and local public health guidelines. All purchases are non-refundable. Please check the program web or event page for the most updated information concerning your event and purchase. If you wish to transfer your purchase to another individual before it has been redeemed for use, please e-mail us at info@aaafilmfest.org. Badges and passes cannot be transferred after they have been picked up and redeemed by an individual.
Accessibility Information
AAAFF has worked with AFS Cinema to provide accessibility details about the venue. Some features included at AFS Cinema are:
Bike racks available behind the cinema
Two closed captions systems, and two hearing-impaired systems that guests can use. *Note they may not be available to use if the film does not support it. We are also working with filmmakers & distributors to update film pages with accessibility options as they are available.
Outlets in the lobby for charging mobilized scooters.
Braille on bathroom signs
Two all-gendered toilets
Accessible stalls in gendered restrooms
Wheelchair accessible seating, companion seats, & moving armrests in theaters
Ramp to the stage in Theater 2
For a full list of accessibility considerations & notes please view our accessibility spreadsheet here. For additional questions about accessibility features and accommodations, please contact casie.luong@aaafilmfest.org or call the venue directly at (512) 322-0145 x 3214
Health POLICY
AAAFF will follow venue protocols established by AFS Cinema & recommendations from the local health authority. We encourage guests to wear masks & practice CDC-recommended hygiene habits Please stay home if you are feeling ill, or exhibiting symptoms of illness. Disposable medical masks are available in venue lobby for free.
BADGE POLICY
For priority seating, Badgeholders must arrive and be seated 10 min before film start times. Your seat may not be available and subject to be sold to walk-in guests otherwise. All Badge are non-transferable once pickup and claimed under a specified name.
SEATING POLICY for Student Passes & tickets
Student Passes, Pre-sale, and rush ticket buyers are seated after badgeholders around 10 min before a film begins. In the rare case you purchased a pre-sale ticket and we’re unable to accommodate your seat due to a high amount of badge and pass holders, please see the Box Office for a refund.
Frequently Asked Questions
How do I purchase tickets & passes?
To purchase badges & passes, you will be redirected to our ticketing platform, Elevent, at this link.
To purchase single-film pre-sale tickets, you will be redirected to our ticketing platform, Elevent, at this link.
You will need to register and create an Elevent account as part of the checkout process for any purchase. Select the badge, pass, or ticket you would like to purchase. Complete your purchase. You will receive a purchase confirmation with details, terms and conditions.
Additionally, you can head over to GoElevent.com to log in and view your order history and links to films.
What if pre-sale tickets have ended online? You may arrive early to the theater (up to 1 hour on weekdays and 30 min on weekends) to join the Rush Tickets list for same-day ticket purchasing. Rush Tickets are released in order of sign up on the list after we those with badges, passes and pre-sale tickets.
I forgot my Elevent password. Can I reset it?
Yes, use the password reset option on the login page of GoElevent.com. You will need access to the e-mail address you used to create the account.
I bought the Filmmakers Bundle, how do I redeem my 2 ticket extras?
To use your ticket vouchers for pre-sale tickets to films, you must select films and add to cart from our event ticketing page. Please ensure you are signed in to the same account email you purchased the extras package with. When checking out, the system will prompt you to "Redeem" your "extras" using the ticket vouchers in your account.
Alternatively, you can go to your account's EXTRAS page to grab the codes and enter into the EXTRAS Box when checking out to complete as well.
Can I share a badge with friends?
No, once redeemed, badges can only be used by the person whose name is printed on the label. If you are found sharing a badge with others, you will be given the option to each buy a badge or have your badge revoked with no refund due to breaking our terms & policies.
Can I purchase items to gift?
Yes, however, you need to ensure that your use the e-mail of the recipient when purchasing so they receive notification of the gift.
Do you offer group rates for a group of individuals?
Yes! Stay tuned for our group discounts once individual pre-sale tickets for film programs has been released.
I have a discount code. Where do I enter it?
Please enter into the “DISCOUNT CODE” box during the checkout process. Free events will have no fees at check out. Discounts cannot be applied after a purchase is completed.
Am I able to purchase tickets in person instead of online?
Yes! Please come to AFS Cinema to purchase tickets directly from us to catch a screening. Box office hours are 1 hour before the first showtime on Wednesday thru Friday and 30 minutes before the first showtime on Saturday & Sunday. However, tickets are limited so if you do not purchase online or arrive early to join the Rush Ticket list to purchase, seats may be sold out.
When should I arrive at the screening?
Badge holders are seated 15 minutes before showtime; festival single ticket holders are seated 10 minutes before showtime.
Can I get a refund?
All purchases are non-refundable. In the rare case you purchased a pre-sale ticket and we’re unable to accommodate your seat due to a high amount of badge and pass holders, please see the Box Office for a refund.
What if I purchased a student pass and do not have or can not provide my school ID at the theater?
You will be asked to pay the difference for an All Access Pass.
What If I arrive late for a film screening?
Late arrivals are okay but if the theater is at capacity, we will not be able to seat you. Ushers will be available to help you find a seat if you arrive after the lights are down and the film has begun playing.
Any further inquiries can be sent to casie.luong@aaafilmfest.org